The ICBC Car shop program, is a program that has identified repair facilities that can provide superior overall service in your town. These accredited repair shops have met or exceeded ICBC standards in the categories listed below.

Customer Service ICBC accredited shops are recognized for providing better overall service to customers.

Equipment ICBC accredited shops have all the up-to-date equipment needed to properly repair your vehicle.

Training ICBC accredited shops have made a commitment to ensure their staff obtain on-going training.

Guarantee All ICBC accredited shops provide a written guarantee on ICBC repairs.

Business Practices ICBC accredited shops must meet all regulatory requirements, including environmental requirements.

For Information about Making Repairs, Submitting Claims and other ICBC Related Information

c.a.r shop Valet

Guaranteed repairs
Repairs to your vehicle, including replacement parts, are guaranteed for as long as you own your vehicle.

Alternate transportation
ICBC VALET c.a.r. shops can help you with transportation while your vehicle is being repaired.

Vehicle pick-up & drop-off
At your request, VALET shops will collect your vehicle from your home or workplace (within 30 km of the shop) and return it to you when the repairs are done. All of this at no extra charge.

Convenience of on-site damage estimates
If your claim qualifies, you can go directly to a c.a.r. shop VALET facility for a vehicle damage estimate, and get the repairs done at the same convenient location. You don't need to go to an ICBC claim centre first. (When reporting your claim, we will let you know if you qualify for this service.)

Great Service
All c.a.r. shop VALET facilities must meet ICBC's high standards for workmanship, customer service and facilities.